Interpersonal relationship

OF LOYALTY PROGRAMS AND RELATIONSHIP QUALITY: AN EMPIRICAL APPLICATION IN THE AIRLINE INDUSTRY Abstract : We first propose a typology of loyal customers based upon a set of perceived benefits derived from the participation to a loyalty program (utilitarian, hedonic and recognition benefits). We then explore the relationships between these benefits and various relational variables (commitment, trust and satisfaction). Using discriminant analysis, we show that the relationship quality between the customer

grime of labor, and he sells out Joe Askew in a drunken rage at his girlfriend when she marries within her social class. The destructive components of Charley's story are thus established: energy and creativity compromised by folly in interpersonal relationships, drunken sprees, distaste for the labor of production, and a hunger for wealth and leisure. With no firm moral basis to work from, he becomes a progressively distasteful character. His drinking increases and his unfortunate marriage deteriorates

général, et les banques en particulier, afin construire et maintenir une relation client et donc afficher cette volonté de marketing relationnel. (Des Garets., Paquerot. et Sueur. ; 2009) La gestion de la relation client (GRC) ou CRM (Customer Relationship Management) est souvent considérée comme la partie visible du marketing relationnel et constitue sa mise en œuvre pour l’entreprise (Zablah., Bellanger. et Johnston, 2004) Billé. et Soparnot. (2006) affirment que le concept du CRM est un concept

Parents influence a child’s development and his or her success in academic, sports or musical matters. Their support is essential for success. However, some of their behaviours may also have a negative impact. We need to better define parent/child relationships and their influence on the success and well-being of the child. Questionnaires are helpful in this respect, but few valid tools in French exist. Those available do not focus on evaluating dimensions central to child development. This article is

Pantheon Books 1967. GOULDNER, A. W., « The Norm of Reciprocity: A Preliminary Statement », American Sociological Review, 25, 1960, pp. 161-178. HO, D. Y., « On the Concept of Face », Am. J. Soc., 81, 1976, pp. 867-884. HO, D. Y., « Interpersonal Relationships and Relationships Dominance: An Analysis Based on Methodological Relationalism », Asian Journal of Social Psychology, 1, 1998, pp. 1-16. HOVLAND, C. I. (éd.), The Order of Presentation in Persuasion, New Haven, CT, Yale University Press 1957. HOVLAND

Int. J. of Human Resource Management 18:11 November 2007 2037– 2056 The good and the bad: the impact of diversity management on co-operative relationships ´ Stephanie Dameron and Olivier Joffre Abstract This paper explores the consequences of cultural diversity on co-operative relationships. It postulates two different modes of co-operation: ‘community based co-operation’, based on the need to belong, and ‘complementary co-operation’, which seeks to harness strategic resources. These modes

European car Clubs, Journal of Marketing, 59, 3, 19-34. Amine, A., and L. Sitz, (2004), How does a Virtual Brand Community Emerge ? Some Implications for Marketing Research, Cahier de recherche, Université Paris XII, 16 p. Andersen, P.H., (2005), Relationship Marketing and Brand Involvement of Professionals through Web-Enhanced Brand Communities: the Case of Coloplast, Industrial Marketing Management, 34, 39-51. Anderson, E.W., (1998), Customer Satisfaction and Word-of-Mouth, Journal of Service

Capability as a Source of CompetitiveAdvantage. Decision Sciences, 42(1), 129. 15. Andre Boyer, Ayoub Nefzi (2008). La relation entre la perception de la qualité et la fidélité : Une application aux sites web commerciaux 16. Berry, L.L. (1995) Relationship Marketing of Services: Growing Interest, Emerging Perspectives. Journal of the Academy of Marketing Science, 23, 236-245. 17. Bichou, K. and Gray, R. (2004). A logistics and supplychain management approach to port performance measurement.

an Associate Professor in Occupational Health Psychology at the Institute of Work, Health and Organisations who makes research in work-related stress)identify nine factors of work stress such as job content, working hours, work overload, interpersonal relationship or organizational culture. Even if the biological response to stress is similar for people (shortness of breath, palpitation…), symptoms and intensity are different because it depends on the traders’ personality (Kiev, 2007). In fact, Kiev

& Fernet, M. (2011). Impact psychologique sur des pères non-agresseurs du dévoilement d une agression sexuelle par un enfant. Revue francophone du stress et du trauma, 11(4), 239-250. Buist K.L., Dekoviæ M., & Prinzie P. (2013). Sibling relationship quality and psychopathology of children and adolescents: A meta-analysis. Clinical Psychology Review, 33(1), 97- 106. Cahall Young, J., & Widom, C. S. (2014). Long-term effects of child abuse and neglect on emotion processing in adulthood.