BAIBA-650 - Strategic Management – Summer term 2010

Hochschule für Technik und Wirtschaft des Saarlandes Fakultät für Wirtschaftswissenschaften

Internationale Betriebswirtschaft
6.Semester

KNOWLEDGE MANAGEMENT by Alicia PEDROTTI

Content

INTRODUCTION

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FIRST PART
1.1 How has Knowledge Management been introduced? 1.2 What are the stakes of Knowledge Management?

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SECOND PART
2.1 What is Knowledge Management? 2.2 What are tools of Knowledge Management?

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THIRD PART
3.1 Link to the corporate strategy 3.2 Example: The case Matsushita

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CONCLUSION ANNEX

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INTRODUCTION

Generally, Knowledge Management (KM) is the entire of methods and techniques in order to detect, to identify, to analyse and to share the knowledge between the members of organizations. It aims to develop and to circulate them. It lets also organize the knowledge created by the company, for example the marketing, R&D… and/or the knowledge gained from the outside world. The company receives the raw information and it changes it into knowledge. Managing knowledge involves creating an environment within an organisation that facilitates the creation, transfer and sharing of knowledge.

KM is at the crossroads of different fields such as human resources, social sciences, information and communication technologies (ICT). It can also be recognized as a managerial approach. It is not only to manage a stock of information; KM takes into account the internal and external context of the organization and its evolution.

The written documentation will present in the first part why companies might be interested in KM? What are the stakes of Knowledge Management? In the second one will define the KM a more precisely with its notions and concepts. Finally, in the third one will speak about the relationships with the company.

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FIRST PART 1.1 How has the knowledge management been introduced?
Since the early eighties, a trend developed around